Refund Eligibility

At LaPorto Tech, customer satisfaction matters to us, and we want you to feel confident when purchasing our physical and digital products. Please review the eligibility guidelines below before requesting a refund.

Physical Products

Physical products are eligible for a refund if the item is returned within 14 days of the delivery date, the item is unused, in its original packaging, and in resalable condition, the item was damaged during shipping or arrived defective (photo evidence may be requested), or the item received does not match what was ordered.

Physical products are not eligible for a refund if the 14-day return window has passed, the item shows signs of use, damage caused by the customer, or missing parts/packaging, or the item was a final sale or clearance item, as noted on the product page.

Digital Products

Because digital products (downloads, licenses, software, digital files, or online services) are delivered instantly and cannot be “returned,” they are generally non-refundable once access has been granted or the file has been downloaded, except where the product is defective, corrupted, or does not function as described, the wrong item was delivered due to an error on our end, or a refund is required by applicable consumer protection law.

Refund requests must be submitted within 7 days of purchase for digital products.

How to Request a Refund

To request a refund, contact us at margie@laportotech.com with your order number and reason for the request. Approved refunds are processed to the original payment method within 5 to 10 business days.